Book My Caravan Help
Frequently asked questions
Can I book a caravan instantly?
Yes, all caravans are available to book instantly for any dates that they are available. Your payment details will be saved while we wait for the booking to be confirmed and then payment will be taken. See our terms & conditions for details.
Am I able to book using a deposit?
Yes, as long as you book more than 8 weeks before your check in date you can pay a deposit of 10% and then the final balance is due 8 weeks before check in date in line with our terms and conditions.
Do I need to create an account to make a booking?
Yes you will need to create an account so you can login anytime to check payments you’ve made, bookings and conversations with hosts.
Do I get charged a booking fee?
No. There are no fees for making a booking.
Am I able to contact caravan owners if I have a question about the accommodation?
Yes, you can message them through the site’s messaging system, you will need to create an account to do this and will receive an email to to confirm once they have replied.
Why am I only able to select a certain number of days on some caravan listings?
Caravan owners have the option to select a minimum or maximum number of nights per booking and they can also set certain check-in days, so the availability shown reflects this.
Are pets, large groups etc allowed?
This is completely dependent on what the caravan owner has specified on their listing.
Host Help
How do I list my caravan?
Listing your caravan is easy and you are able to do this by following this link.
Am I able to list more than one caravan?
Yes you are able to list as many caravans as you want.
What is the verification process?
You can verify your host account and receive more bookings by uploading a copy of a suitable document to prove your identity. Simply head over to verification to start the process. Once we receive your proof of ID then we’ll add a verified badge to your listings.
Do I have to pay to list my caravan?
There is no charge to list your caravan, you will only be charged a 2.5% commission fee plus a card processing fee for handling the payments for any bookings you take through the site in line with our terms and conditions.
An example of how much you will be charged for a booking:
All bookings are charged a fixed fee of 2.5%. For a £500 booking = £12.50
A typical card processing fee is 1.5% + 20p (for UK cards. Other card fees may vary) = £7.70
So your payout from this booking would be £500 – £12.50 – £7.70 = £479.80
When will I receive my payout for any booking I take through the site?
We typically make payments 2-5 days after your guest has checked in for their booking, but could take longer in line with our terms and conditions. It is vital that you submit your banking information so we can send your payments to you. Follow this link to set up payouts.
When will I receive contact details for the person that has made a booking?
If a booking is made for your caravan, you will receive a confirmation email with a link to the booking in your host dashboard where you’ll find contact details for the person that made the booking so that you can message with any additional information they need to know, such as where to collect the key on the day of check-in.
Do I have to accept online bookings?
The guest will be shown availability when booking on our marketplace. If a guest books your holiday accommodation you have up to 48 hours after the time of the booking to inform us if you are not able to take that booking for any reason, such as it no longer being available. to do this you must email cancellationrequest@bookmycaravan.com and quote the booking number as well as the check in and check out dates on the email. If you do not email us within 48 hours confirming that you do not want to approve that booking, then we take this as approval from you that you are able to take this booking and therefore you must honour the booking. Therefore it’s really important that you keep your availability up to date if you receive bookings from elsewhere as well. Head over to your listing and click edit to update your availability anytime.
Am I able to remove my listing at any time?
You are able to remove your listing of our site at any time, however, you must honour any bookings you have taken through the site in line with our terms and conditions.
If you want to hide your listing temporarily you could edit the listing and change it’s status to “Draft”. Then when you’re ready to go live again just change it back to “Published”.
Can I make changes to my listing once it is live on the website?
Once your listing has passed our initial quality checks, you are able to update your listing at any point and you must ensure the availability is kept up to date at all times.
Can I set a minimum amount of nights available for booking?
Yes, on your listing you are able to specify a minimum amount of nights your caravan is available to be booked for.
Can I set custom check-in days?
Yes, you are able to specify check in days if you wish. This can be one day (for example Fridays only) or multiple days (such as Fridays, Mondays and Wednesdays).
I have a question not listed here. How can I get an answer to my question?
Please refer to our terms and conditions as you will most likely be able to find the answer there.